Thursday, September 17, 2009

Our New Kitchen – A Step Backwards…

Having blown-out JL because of their high prices and a local supplier for lack of attention to detail (they missed an appliance off the plans!), our latest supplier has also bitten the dust.

Great products, great prices, and a truly gorgeous showroom was complemented by a complete inability to meet any sort of agreed deadline! The last straw was when I agreed with them that they’d get the plans and pricing structure to us whilst we were on holiday – in time for our return – they didn’t!! After a phone-call to them last week where we agreed that it would all be here by Thursday - yesterday; by 5.30, nothing had appeared.

I phoned them and expressed my displeasure only to be reminded that “In my book Steve, 5.30 is still Thursday and I still plan to get them to you”. Whilst technically correct, it did seem to somewhat convenient that the were “just about to”.  Anyway, things went from crap to crappier resulting in me being accused of being patronising (moi?) and treating him “like a child” and having the phone slammed down on me!

I rang back, and things became very clear “Steve, I don’t need your business and if you going to be this nit-picky before we start the job, you sound like the sort of person, I don’t think I want to do business with…”

I agreed that the last bit was one thing we could agree on!

Phew, that’s got that of my chest and I feel better now Doctor :)

Is it too much to ask to find a supplier that can do what we ask..? The challenge continues…