BA is NOT our favourite airline! Over the years they’ve consistently managed to fall well below our expectations whenever we’ve flown with them.
Against better judgement, we chose to travel with them for our recent holiday to Barbados. When the return journey went t***-up and we had to find another way to get home, they flatly refused to refund the return-journey ticket price because we’d flown back with someone else. That may have been that, but our friends who flew out with us at the same time (and had the same travel difficulties) got theirs paid in full!
So, after a bit of fighting from our end, BA changed their mind and agreed we should have had a refund! A happy ending today then, when we discovered that our credit card had been credited with the full amount!!!